COOKIE POLICY
Last updated 23/09/2022
1. General information about cookies
The website https://www.serrabrussels.be is managed by Town Hotel SA with registered office in Karel Rogierplein 20, 1210 Brussels, Belgium (hereinafter, “Town Hotel" or “Data Controller”), which you can contact for any information or with any request in regard to the use of cookies on this website by writing to info@indigobrusselscity.com.
Town Hotel has appointed a Data Protection Officer (DPO), who can be contacted directly at directly at privacy@indigo.brussels.
The website uses cookies to improve your user experience and to collect and analyse statistics. In section 3.2 below, you will find a summary of cookies together with a specification of its purpose and storage time.
A cookie is a small text file which the website you are visiting asks to save on your device. When the visitor subsequently visits the website, it can also be retrieved from the visitor's device – this may be a computer, mobile telephone, or tablet. The cookie is saved in connection with the files which are used by the internet browser.
2. Legal basis
The Belgian Law on Electronic Communications provides that cookies which are not necessary cookies may only be used with the user's consent. When you visit the website https://www.serrabrussels.be you are asked to consent to the use of cookies. However, you can choose to automatically limit certain types of cookies, in advance, by changing the settings of your browser. If you choose to automatically reject all types of cookies, even necessary cookies, some features on the website may stop working. However, you can always continue to navigate on the website without giving your consent or denying the use of cookies when the consent box is displayed and then only the necessary cookies are placed.
Town Hotel processes information collected through essential cookies based on a weighing of interests, where Town Hotel’s interest in maintaining the on the websites overrides the visitor's interest in not having the information processed.
Please note that you can withdraw your consent to the use of non-essential cookies at any time.
Manage cookie settings
3. Cookies on the website
3.1 General information about cookies on the website.
We may use different kind of cookies on our website such as:
Essential or strictly necessary cookies allow users to navigate through the website and use its essential functions. These cookies enable a service or functionality expressly requested by the user to be provided. These cookies may be placed without your consent. We also recommend that you do not disable these cookies as they may cause to lose basic website functionality or access to certain parts of the website.
Functional cookies help us to provide you a website that is user-friendly. These cookies allow us to remember your browser settings, so you can view our website optimally.
Preference cookies allow our website to remember information that affects the functioning or appearance of the website, such as your preferred language or the region where you live.
Performance cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
Analytical cookies are used to optimize our website’s experience. It collects information on your behaviour on our website. For example, on which page of our website you are on, for how long you visit that page, etc.
Advertisement cookies are used to show relevant advertisements for our services/products on other websites.
3.2 Summary of cookies, purposes and storage time
Below is a comprehensive list of the cookies we currently use on our website categorized by cookie catgeories.
Necessary / essential cookies
| Cookie key | Domain | Cookie type | Expiration | Description |
| _grecaptcha | www.serrabrussels.be | First-party | Persistent | This cookie is used to distinguish between hu mans and bots. This is beneficial for the web site, in order to make valid reports on the use of their web site. |
| _GRECAPTCHA | www.google.com | Third-party | 6 months | Google reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis. |
| cookielawinfo-checkbox-necessary | www.serrabrussels.be | First-party | 12 months | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Necessary" category. |
| cookielawinfo-checkbox-non-necessary | www.serrabrussels.be | First-party | 12 months | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Non-necessary" category. |
| rc::a | www.google.com | Third-party | Persistent | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
| rc::b | www.google.com | Third-party | Session | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
| rc::c | www.google.com | Third-party | Session | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
| rc::d-15# | www.google.com | Third-party | Persistent | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
| wc_cart_hash_# | www.serrabrussels.be | First-party | Session | Stores items in shopping cart (WooCommerce). |
| wc_fragments_# | www.serrabrussels.be | First-party | Session | Stores a visitors login information so they don’t need to keep logging in if browser closed (WooCommerce). |
Preference cookies
| Cookie key | Domain | Cookie type | Expiration | Description |
| wp-wpml_current_ language | www.serrabrussels.be | First-party | Session | Stores the current language. By default, this cookie is set only for logged-in users. If you enable the language cookie to support AJAX filtering, this cookie will also be set for users who are not logged in. |
Analytical cookies
| Cookie key | Domain | Cookie type | Expiration | Description |
| _ga | www.serrabrussels.be | First-party | 2 years | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| _gat | www.serrabrussels.be | First-party | 1 day | Used by Google Analytics to throttle request rate. |
| _gid | www.serrabrussels.be | First-party | 1 day | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| collect (pixel) | www.google-analytics.com | Third-party | Session | Used to send data to Google Analytics about the visitor’s device and behavior. |
Advertisement cookies
| Cookie key | Domain | Cookie type | Expiration | Description |
| _fpb | www.serrabrussels.be | First-party | 3 months | Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. |
| ads/ga-audiences (pixel) | google.com | Third-party | Session | Used by Google AdWords to reengage visitors that are likely to convert to customers based on the visitor’s online behavior across websites. |
| fr | facebook.com | Third-party | 3 months | Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. |
| tr (pixel) | facebook.com | Third-party | Session | Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. |
4. Rejection of cookies
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies if you don’t want to receive cookies that are not strictly necessary to perform basic features of our site. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. If you disable cookies, some of the features that make your site more efficient, may not function properly. Cookies can be disabled at any time, even if you have previously accepted them.
5. Transfers of data to third countries
Town Hotel can transfer data to suppliers in a third country outside the EU/EEA. If a transfer to a third country takes place where personal data is processed, Town Hotel will ensure that appropriate safeguards have been taken and provide the data subject with relevant information. Such appropriate measures may, for example, be to ensure that the parties (e.g. data exporter and data importer) enter into the European Commission's Standard Contractual Clauses and uses additional security measures such as encryption. Town Hotel ensures that all transfers to third parties and third countries are made in accordance with applicable data protection laws.
6. Categories of recipients
Your information will be transferred to subcontractors and others who, on behalf of Town Hotel, perform services in connection with the fulfillment of the purposes of the processing of cookies.
7. Your rights as a data subject
As data subject, you have the right to:
- have confirmation as to whether or not personal data concerning you are being processed and, if so, to obtain access to the data and related information (right of access);
- obtain the rectification of your personal data, i.e. to obtain the correction, modification or updating of any inaccurate or no longer correct data, as well as to obtain the integration of incomplete personal data, including by providing a supplementary statement (right of rectification);
- request the erasure of your personal data (right to be forgotten);
- obtain a restriction on the processing of your personal data, i.e. that Town Hotel retains such data without being able to use them (right to restriction);
- obtain from Town Hotel your personal data in a structured, commonly used and machine-readable format, and that they are transferred, where technically possible, directly to a third party indicated by you (right to portability);
- withdraw your consent at any time, if previously given for the processing of your personal data, without affecting the lawfulness of processing based on consent before its withdrawal (withdrawal of consent).
In addition, as data subject, you also have the right to object, this means to:
- object at any time, for reasons related to your particular situation, the processing of your personal data.
To exercise these rights, you may contact Town Hotel at any time, by writing to info@indigobrusselscity.com or by contacting its DPO at privacy@indigo.brussels.
8. Complaint
If You believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the data protection authority (in Belgium: Gegevensbeschermingsautoriteit / Autorité de protection des données). For more information, please consult the website of the Belgian data protection authority: https://www.dataprotectionauthority.be/citizen. The complaint can also be made to a data protection authority other than that of Belgium, if said data protection authority is that of the EU Member State in which You have your habitual place of residence or of the place where the alleged breach took place.
The complaint can also be made to a data protection authority other than that of Belgium, if said data protection authority is that of the EU Member State in which You have your habitual place of residence or of the place where the alleged breach took place.
9. Additional information
More information and details about the various types of cookies, how they work and their characteristics is available from the free access website, independent of Town Hotel, www.AllAboutCookies.org.
For further information on how Town Hotel processes your personal data see Town Hotel’s Privacy Policy.